Privacy Policy
1 INTRODUCTION
Conteneur Paco and all its affiliated and subsidiary companies (collectively, the “Company,” “we,” “us,” or “our”) respect your privacy and are committed to protecting it by complying with this policy (our “Policy”).
This policy describes:
- The manner in which we use, collect, retain, and disclose the personal information of our customers, suppliers, subcontractors, employees, job applicants, and users of our website (“you”);
- Our policies and practices governing the management of personal information, including the measures applicable to the retention and destruction of such information, the roles and responsibilities of our staff throughout the information lifecycle, and our process for handling complaints related to the protection of this information;
- The types of information we may collect from you, or that you may provide, when you visit the website www.conteneurpaco.com and its subdomains (our “Website”).
We will use your personal information only in accordance with this Policy, unless otherwise required by applicable law.
2 PERSONAL INFORMATION
The term “personal information” refers to any information about an identifiable individual that allows, directly or indirectly, for that person to be identified. Please note that this Policy generally does not apply to the collection and confidentiality of information related to an individual’s business or professional role, such as their name, title, or position, as well as the address, email address, and telephone number associated with their workplace. However, we handle such information at all times in strict compliance with applicable law.
During your relationship with Conteneur Paco, you may be asked to provide certain personal information about yourself and/or about other individuals (such as family members or employees). Examples of personal information include: name, date of birth, residency status, phone number, passport, driver’s license, and other details relevant to the provision of container rental services and related services by Conteneur Paco.
3 PURPOSES FOR WHICH WE COLLECT PERSONAL INFORMATION
Conteneur Paco uses, collects, retains, and discloses personal information only for the purposes identified at the time of collection, or as otherwise permitted or required by applicable laws, including for the following purposes:
- To provide our products and services;
- For the purpose of identifying any customer and verifying their identity;
- To establish and manage relationships with customers and suppliers, including assessing whether or not to enter into such a relationship;
- To respond to information requests made through the website and to provide appropriate follow-up;
- To send updates about our industry, our services, and the services of affiliated companies;
- For administrative, management, and operational purposes, such as issuing invoices, managing accounts, sales, collecting, and processing payments; and for any other purpose for which you have provided your consent;
- For any other purpose to which you have consented.
4 INFORMATION ABOUT EMPLOYEES AND APPLICANTS
As part of its role as an employer and recruiter, Conteneur Paco collects, uses, and discloses personal information. For our employees, this collection is an essential part of managing employment relationships. For applicants, their information is collected and used to assess their suitability for available positions, which may include information obtained from third parties for background checks or professional references.
If a candidate is not selected, their information is retained for a reasonable period for potential future opportunities, unless a deletion request is made. In addition, we maintain certain personal information about our former employees, including their name and contact details, for possible professional or regulatory requirements.
5 LIMITATION
Conteneur Paco strives to limit the amount of personal information it collects to what is necessary and appropriate for the identified purposes. We will not use or disclose your personal information for purposes other than those for which it was collected, unless you consent to such use or disclosure, or unless permitted or required by applicable laws.
6 CONSENT
Conteneur Paco uses, retains, and discloses personal information only for the purposes for which it was collected, unless the consent of the individual concerned has been obtained.
If personal information about a third party is provided to us, the person providing such information must confirm that they have obtained the necessary consent from that third party or are otherwise authorized to allow us to collect, use, retain, and disclose that information in accordance with this Policy.
When it comes to sensitive personal information, express consent from the individual concerned is required. Exceptions to this consent requirement may occur, for example, when we act as a client’s legal representative, when a medical or safety emergency makes it impractical to obtain consent, or when the information is collected for fraud detection and prevention purposes or to comply with a legal obligation.
To obtain a more comprehensive list of exceptions, please contact our Privacy Officer at the following address: info@conteneurpaco.com.
7 WITHDRAWAL OF CONSENT
You may modify or withdraw your consent to the use, retention, and disclosure of your personal information, or refuse certain uses, subject to legal and contractual restrictions in accordance with applicable laws.
To modify or withdraw your consent, please contact our Privacy Officer at the following address: info@conteneurpaco.com.
8 INFORMATION WE MAY COLLECT
Conteneur Paco collects and uses several types of information from and about you, including:
- Personal contact information such as name, physical address, email address, and phone number;
- For job applicants at Conteneur Paco, employment history and resume;
- Biographical information such as a job title or the name of an employer;
- Personal information that you provide to describe your needs and requirements or those of your business;
- Information about website usage and other technical data, such as details about visits to our website, your interactions with our advertising and online content, or information collected through cookies and other tracking technologies;
- Any other personal information provided by you.
9 HOW WE COLLECT PERSONAL INFORMATION ABOUT YOU
We use various methods to collect your personal information, including through:
- Direct interactions with you when you provide them to us, for example by filling out forms or corresponding with us by phone or email, when you sign up to receive our newsletters, or otherwise (if we have sent you a promotional email such as a newsletter, you may unsubscribe by clicking the unsubscribe link included in the email);
- Automated technologies or interactions, when you browse our website. Information collected automatically may include usage details, IP addresses, and data gathered through cookies, web beacons, and other tracking technologies;
- From third parties that you have authorized to share such information with us;
- From publicly available sources.
10 COOKIES
Cookies are small text files that a website may place on your computer or mobile device when you first visit a site or web page. Cookies do not cause any harm to your device, but they make it easier, for example, to remember your preferences, prefill certain fields, and tailor the content and services of the website you visit. This data helps improve usability and services based on your interests.
Conteneur Paco uses the following types of cookies on its website:
- Functional cookies. These cookies are used to remember the selections you make while browsing our website so that your preferences are saved for your next visit — for example, your preferred website language.
- Analytical cookies. These cookies allow us to improve the design and functionality of our website by collecting data about how you access our site, the duration of your visits, and other usage information.
Our website allows you to either accept all cookies or decline them. If you have concerns about our use of cookies, you can take steps to prevent their installation, including adjusting your browser settings to block certain types of cookies. You can also delete cookies stored on your device at any time by accessing the appropriate settings in your web browser.
You have the option to configure your devices to accept all cookies, to notify you when a cookie is issued, or to never accept cookies. However, the latter option may disable certain personalized services and limit your experience on the site.
If you do not wish to receive cookies in general, or if you only want to refuse certain types, you can adjust your browser settings accordingly. Instructions on how to do this are available on each browser’s website. We encourage you to visit your browser’s website to learn how to manage your cookie preferences.
11 HOW WE USE YOUR INFORMATION
Conteneur Paco uses the personal information we collect about you for the following purposes:
- To provide our products and services, to conduct our business, and to administer and perform our services, including fulfilling our obligations under any agreement entered into between you and us;
- In a recruitment context, to contact candidates and assess whether they will be selected for a position within Conteneur Paco;
- To evaluate and maintain our business relationships, including determining whether we will engage your services and staying in contact with you, as applicable;
- To respond to information requests or inquiries from visitors to our website;
- To enhance the user experience, facilitate the use of our website, and ensure that the content is presented in the most effective manner for you and your device;
- For marketing and business development purposes, including providing information about our new services, industry updates, or newsletters when you have opted to receive them. You may request to stop receiving this service at any time;
- To fulfill our legal, regulatory, or risk management obligations, and to comply with all applicable legal requirements.
12 DISCLOSURE OF YOUR PERSONAL INFORMATION
Conteneur Paco may disclose the personal information we collect or that you provide, as described in this Policy:
- To authorized third parties, contractors, service providers, and other partners we engage to support our operations (for example, administrative, transportation, or manufacturing service providers) who are contractually required to maintain the confidentiality of personal information, to use it only for the purposes for which we disclose it to them, and to process it in accordance with the same standards set out in this Policy;
- To achieve the purpose for which you provided the personal information;
- For any other purpose that we disclosed at the time you provided the personal information;
- To comply with a court order, law, or legal process, including responding to a request from a government or regulatory authority, in accordance with applicable law.
Conteneur Paco does not sell or trade any personal information it holds for monetary consideration.
13 THIRD-PARTY SERVICE PROVIDERS
To the extent that Conteneur Paco engages third-party service providers to store, manage, or process personal information on its behalf (for example, data storage and processing services or cloud computing services), we use contractual and other means to ensure a comparable level of protection while the personal information is stored, managed, or processed by these service providers.
Our service providers are bound by contractual agreements with Conteneur Paco and have committed to protecting your personal information from unauthorized access, collection, use, or disclosure.
14 DISCLOSURE OUTSIDE QUEBEC OR CANADA
When personal information is located outside Canada, it may be accessible to foreign governments, courts, or other governmental authorities if required by law or court order. Conteneur Paco discloses or transfers personal information outside Canada only in compliance with applicable Canadian laws and solely for lawful purposes.
When we disclose personal information outside Quebec — and sometimes outside Canada — we do so solely for the purpose of providing our products and services, or to support our operations in order to deliver our services efficiently and at commercially reasonable costs.
Before disclosing any personal information outside Quebec, Conteneur Paco conducts a privacy impact assessment in accordance with applicable Quebec law. This assessment takes into account, among other things:
(i) the sensitivity of the information;
(ii) the purpose for which it will be used;
(iii) the protective measures, including contractual safeguards, that would apply to the information;
(iv) the legal framework applicable in the jurisdiction where the information would be disclosed, taking into account generally recognized principles of personal information protection.
Personal information is disclosed only if this assessment demonstrates that it would receive adequate protection.
If you wish to obtain more information about the service providers we use and to whom personal information is disclosed outside Quebec, please contact our Privacy Officer at the following address: info@conteneurpaco.com.
We confirm that Conteneur Paco may, in strict compliance with this Policy, disclose your personal information outside Quebec or Canada to third parties engaged to provide services involving the use, disclosure, or retention of such information on our behalf. By doing so, you consent to such disclosures, uses, or retentions.
15 TERRITORIAL RESTRICTIONS AND COMPLIANCE WITH LOCAL LAWS
Conteneur Paco is established and operates in accordance with the laws of the Province of Quebec, Canada. Privacy laws may differ depending on your jurisdiction of residence.
If you reside or are established outside the Province of Quebec, it is your responsibility to ensure that the transmission of your personal information to Conteneur Paco is permitted under the local or national laws applicable to you.
By transmitting your personal information to Conteneur Paco, you acknowledge and agree that such information will be subject to the laws of the Province of Quebec, Canada, and that Conteneur Paco cannot be held responsible for any failure to comply with privacy laws in force within your jurisdiction.
16 PERSONAL INFORMATION GOVERNANCE POLICIES AND INFORMATION SECURITY
Our commitment to your privacy: Conteneur Paco takes the security and responsible management of your personal information very seriously. Our governance policies regarding personal information have been formally approved by our Privacy Officer. These policies and practices are designed to align with the scope and complexity of our business activities. The following subsections outline, in clear and simple terms, our governance policies and practices related to personal information.
Data lifecycle management: Our policies cover the entire lifecycle of your personal information. We retain your personal information only as long as necessary to fulfill the purposes for which it was originally collected, unless legal obligations require extended retention (for example, under tax or regulatory laws).
Once the information is no longer needed, Conteneur Paco ensures its secure and responsible destruction or anonymization, in accordance with strict guidelines and applicable regulations.
Responsibilities of employees and service providers: Within Conteneur Paco, the roles and responsibilities related to the processing and management of personal information are clearly defined. All employees receive training in this regard and are held accountable for any failure to comply with our internal personal information protection standards.
With respect to our service providers, Conteneur Paco enters into contractual agreements only with partners who commit to adhering to industry-recognized security measures and complying with applicable laws. These agreements undergo thorough review to ensure compliance with the principles set out in this Policy.
Security and compliance assessments: To ensure ongoing compliance with our internal policies and legal requirements, Conteneur Paco regularly conducts internal evaluations. These assessments cover the collection, storage, processing, and deletion of personal information, evaluating the effectiveness of existing security measures and identifying opportunities for continuous improvement.
Complaint handling: In keeping with our commitment to protecting personal information, Conteneur Paco has established a formal process for receiving, investigating, and resolving any complaints related to the management or security of your personal information.
Security measures: To protect your personal information, Conteneur Paco implements a multi-layered security approach that includes physical, electronic, and administrative safeguards designed to prevent unauthorized access, use, modification, or disclosure of your personal information.
While these measures align with industry best practices, it is important to note that no method of electronic transmission or storage is entirely secure. Therefore, the absolute security of your personal information cannot be guaranteed, and any online data transmission is carried out at your own risk.
Conteneur Paco strives to present this Policy in a clear and transparent manner so that you are fully informed about how we collect, use, and protect your personal information.
17 RETENTION, DESTRUCTION, AND/OR ANONYMIZATION OF INFORMATION
Unless otherwise authorized or required by applicable law or regulation, Conteneur Paco will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or disclosure requirements.
In certain circumstances, Conteneur Paco may anonymize your personal information so that it can no longer be associated with you. Once anonymized, such information is no longer considered personal information under applicable laws.
Conteneur Paco reserves the right to use such anonymized or de-identified information for any legitimate purpose, without notifying you or obtaining your prior consent.
18 PRIVACY OFFICER
It is important that the personal information we hold about you is accurate and up to date. We encourage you to inform us of any changes to your personal information to help ensure the accuracy of our records.
The law grants you the right to request access to the personal information we hold about you, as well as the right to correct that information if you believe it is inaccurate or incomplete.
If you wish to review, verify, correct, or withdraw your consent to the use of your personal information, you may contact our Privacy Officer at the following coordinates:
Privacy Officer
Carole-Ann Kelly
📧 info@conteneurpaco.com
🏢 100 Huot Street, Notre-Dame-de-l’Île-Perrot (Quebec) J7W 1M4
📞 514-453-2279, extension 258
Conteneur Paco may deny a request for access or correction if it contravenes a law, a legal requirement, or if the requested modification would render the information inaccurate. In such cases, the reasons for the refusal will be communicated to the individual concerned.
19 CHANGES TO OUR PRIVACY POLICY
Privacy laws are evolving rapidly. Therefore, Conteneur Paco may amend this Privacy Policy from time to time, at its sole discretion, without prior notice or liability to you or any other person.
The collection, use, and disclosure of your personal information by Conteneur Paco will then be governed by the version of the Policy in effect at that time.
If we are authorized to contact you for this purpose, Conteneur Paco reserves the right to inform you, by email or by any other appropriate means of communication, of any significant changes made to this Policy.
This communication will be made in addition to updating the last modified date displayed at the top of this page.
20 COMPLAINT REGARDING COMPLIANCE WITH THIS POLICY
Conteneur Paco is committed to addressing any complaint or inquiry regarding compliance with this Policy and applicable privacy laws.
We will carefully review each complaint and seek to resolve it in a fair and timely manner.
To file a complaint or challenge our compliance with this Policy, please contact our Privacy Officer using the contact details provided in Section 18.
